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Business Etiquette

 

The course focuses on:

To be completed

 

Who should attend this course?

To be completed

 

Duration: 1 Day

 

Outline:

Unit 1: Office protocol
Topic A: Office etiquette
Topic B: Cubicle and office etiquette
Topic C: Office relationships

Unit 2: Professional conduct
Topic A: Appropriate use of the Internet
Topic B: Ethical dilemmas
Topic C: Personal issues in the workplace

Unit 3: Communicating in the workplace
Topic A: Introductions
Topic B: Conversations
Topic C: Etiquette in meetings

Unit 4: Etiquette in communication
Topic A: Telephone courtesy
Topic B: E-mail etiquette
Topic C: Writing guidelines

Unit 5: Business functions
Topic A: Attending business functions
Topic B: Business dining

Unit 6: Traveling for business
Topic A: The courteous traveler
Topic B: International travel


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