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Call Centre

 

The course focuses on:

To be completed

 

Who should attend this course?

To be completed

 

Duration: 0.5 Day

 

Outline:

Unit 1: Telephone service fundamentals
Topic A: Good telephone service
Topic B: Attitude and interpersonal skills
Topic C: Greeting customers

Unit 2: Effective call handling
Topic A: Identifying customer needs
Topic B: Handling difficult calls

 


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