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Excellence in service

basic | Advance

Excellence in Service Advance

 

The course focuses on:

To be completed

 

Who should attend this course?

To be completed

 

Duration: 1 Day

 

Outline:

Unit 1: Service standards
Topic A: Fundamentals of service standards
Topic B: Monitoring service standards
Topic C: Management and service standards

Unit 2: Service teams
Topic A: Teams as a service solution
Topic B: Employee selection
Topic C: Team training and empowerment
Topic D: Motivation

Unit 3: Customer loyalty
Topic A: Understanding your customers
Topic B: Customer loyalty development
Topic C: Employee loyalty’s influence
Topic D: Memorable service


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